• No products in the cart.
a
  >  Refunds & Returns

Refunds & Return Policy

Thank you for choosing to shop with TWIGS!
We trust that you have enjoyed your shopping experience with us and we look
forward to offering you new and exciting products in the future.

Purchases

You must provide complete and accurate details at the time of making your
purchase. You may be required to provide additional details upon our request to
ensure the accuracy of your order.
You must enter the correct delivery address and delivery instructions at the time of
placing your order. If you enter an incorrect address, TWIGS Toy Boutique is not
obliged to re-send the order to the correct address but if we do it is at your own
expense.
GIFTING - We offer gift wrapping, just choose it at checkout. If you have a special
colour request, be sure to let us know. If delivery address is different to your billing
address, it will be sent without an invoice or packing slip so the lucky receiver doesn't
know the dollar value.

Purchase Prices

All prices quoted on the website or pursuant to your enquiry with us are in Australian
Dollars (AUD) and include GST.
We reserve the right to vary the prices displayed on the website from time to time
and without notice to you.
Our prices do not include transport insurance or any secondary attempts to deliver
ordered products to you.

Payment and Security

TWIGS Toy Boutique accepts payment for the Products via Visa, Mastercard, Amex
& Paypal. (Afterpay available in store)
If you would like to transfer via EFT or you would prefer speaking to someone with
your credit card details, please select offline during checkout and we will contact you
when we are processing your order. Orders over $250 may be required to be paid by
EFT so we will contact you via email and/or telephone to confirm details.

Delivery

TWIGS Toy Boutique is small family owned and operated store based at Strathpine
on Brisbane’s Northside in QLD. We work hard to ensure you receive your goods as
quickly as possible.
We LOVE seeing you, so you can choose to ‘Click & Collect” from the store during
trading hours (currently 7 days a week) or you can call the shop to arrange out of
hours collection if that suits.
We deliver Australia wide & currently use Australia Post. We can deliver to you, or if
your purchase is a gift we can deliver to the recipients address. Delivery costs
include shipping, handling & packaging, tracking and are calculated at checkout.
Our prices do not include transport insurance or any secondary attempts to deliver
ordered products to you.

Refunds and Returns

We are proud of the fact that we are specialists in finding the perfect pressie. We
want you to love your purchases from us!
We are always happy to discuss product selections with you so feel free to contact
us on 0400301312 during shop hours or email fun@twigstoyboutique.com.au
If you have any queries or problems with your order please contact us immediately
the problem is discovered.
For exchange or refund products must be returned within 14 days of receipt and in
original condition with original, undamaged packaging.
Customers are not entitled to a refund for a change of mind, however we are happy
to help you choose another item of equal or higher value. This is at the discretion of
management.
There are no returns on items purchase on sale or clearance.
Return postage is the responsibility of the buyer.

Cancellation Of Orders

In the unlikely event of TWIGS Toy Boutique being unable to fill all or part of an order
for whatever reason, we will contact you as soon as practicable, offering to fill what
we can & give the option of a substitute or refund. We are not liable for any claim to
additional amounts or seek compensation for any loss, expense or damage for loss
of time or inconvenience which may result from such a cancellation.