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Postage & Shipping

Thank you for choosing to shop with Twigs Toy Boutique. All our toys are available for purchase online using Pay Pal , Mastercard and VISA

Delivery & Postage Costs

Twigs Toy Boutique sends toys Australia wide. $9.50 flat rate postage
FREE postage on orders over $180
Heavy or bulky items may incur additional charges. You will be contacted to confirm delivery costs prior to your items being sent.

How Will Your Item Be Shipped?

We use Star Track couriers for delivering toys. Large parcels need a physical address, we do not ship large parcels to PO Boxes. Twigs Toy Boutique delivery will generally take 2 to 5 business days to be delivered to you depending on your area. You will be sent a shipping notification email with your individual tracking code and the name of the courier. You can then track the progress of your parcel delivery with the tracking code in your shipping notification email. Please be aware that you will need to be home to receive the goods. This is the safest method for you and your family to ensure goods are not lost in transit. Deliveries are made between 9am-5pm Monday to Friday. If you are not home, a card will be left in your letterbox and you will need to arrange collection at your post. Unfortunately, Couriers and Australia Post will not supply day or time of delivery details. If you do not pick up your goods in time, they will be returned to us and we cannot be liable for return postage to you. We are unable to leave deliveries at your front door or property for security reasons. Please understand that despite our best efforts delays can happen in the postal or courier system. In this case we will do everything in our power to resolve the situation and arrange for you to get your shipment as quickly as possible.

Out Of Stock Items

Our online store tracks our stock levels, all items listed as in stock are ready to leave our warehouse, As we have a physical store front and a online store on a very rare occasion sales may cross over. Should this happen, we will be in contact and notify you of this and you will have the option of either a refund, exchange or your items can be ordered and sent to you as soon as it comes back in stock.

Packaging

As a business that promotes environmentally-friendly products we also understand the importance of using recycled shipping boxes where possible. When your package arrives it is very likely it will be packaged in a recycled cardboard box from our warehouse. We make every effort to ensure that your order is packaged safely, securely and with as much recycled material as possible.

Breakages During Delivery

It is the customers responsibility to check goods on arrival to ensure no breakages have occurred in transit. Any breakages must be reported immediately - the same or next working day after arrival. If an item arrives broken, the item will need to be returned to Twigs Toy Boutique and the (same) replacement item will be forwarded to you. Please note Twigs Toy Boutique is not responsible for any breakages that occur once the toy has been played with. Manufacturing faults will be referred to the manufacturer and returns on this basis are at the manufacturer’s advisal only.

International Delivery

We have many enquires from New Zealand and overseas seeking our wooden toys and other products. If you are wanting to make an international order please contact us. At present we do not accept international orders online, however, we can still arrange for international orders to be processed by email, fax or phone. For our international rates please contact us via email or fax us with the items you wish to purchase including your full shipping address and country. We will then arrange a quotation for you.

**NOTE

We have the right to make changes to prices, information and policies at any time without written notice.